About the occurrence of an email message not being sent to the Gmail address

March 15, 2022
Kobelco Construction Machinery Co., Ltd.

Some of the email addresses that our group uses were unable to send emails to Gmail address.

When the fault occurred

From around March 1, to around 13:00 on March 11, 2022

Applicable email domain @gmail.com
Example of the event Automatic notification or individual replies cannot be sent to Gmail address that you registered on our contact forms or other services.

After investigating the cause and action, we resolved the issue. However, please check the junk mail folder as some emails may be sent to that folder at the recipient.

*If you have set up to receive domain-designated messages, please change the settings in advance so that you can receive email from "kobelconet.com" and "kobelco.com".

Alternatively, we would like you to consider registering a non-Gmail email address on our contact forms or to register our other services, including what you have already registered.

About your inquiry, we have confirmed that we got it, so we will respond it sequentially.

*Please note that we may have some time to contact you depending on the content of inquiry or our calendar.

*Please note that we may not be able to answer all of the questions, including sales, slander, surveys, spam, etc.

We apologize for your inconvenience, but thank you in advance for you cooperation.

*The information contained herein is as of the date this announcement was made and it may be changed without prior notice.